At Asana Green, it’s our goal to create an easy, enjoyable shopping environment for yoga enthusiasts. The below sections are designed to help guide you through the ordering process.

If you still have questions, feel free to Contact Us anytime.

Ordering and Payment

Asana Green accepts most major credit cards, including Visa, MasterCard, Discover, and American Express. We also offer the option to place your order through Google Checkout. We do not accept personal checks, money orders, or cash. Sales tax is only applied to orders delivered to the state of Washington.

• Online Orders: Your card will be charged when your order is placed. You’ll receive an email confirmation summarizing the details of your purchase. Online orders are processed Monday through Friday, excluding holidays.
• Phone Orders: To place an order by phone, call (206) 659-5485 between 9 AM – 5 PM PST, Monday through Friday.

For both online and phone orders, items typically ship on the next business day.

Payment Processing

Shipping and Delivery

We offer $6 flat rate standard shipping (3-6 business days) and $11 flat rate expedited shipping (2-3 business days). For orders that include yoga mats there is an additional $5 handling fee.

When your order ships, you will receive an email with the tracking number. If you have created an account with us, you can check the status of your order in Your Account. If you have not created an account with us, you can check your order status by entering your email address and order number.

Returns and Exchanges

At Asana Green, we strive to make your online shopping experience as smooth and seamless as possible. We take pride in offering the highest caliber of yoga apparel and accessories, along with premier levels of customer service. To ensure that your expectations are met, we stand behind each of our products with a full money-back guarantee.

If an item doesn’t meet your expectations for any reason, we offer hassle-free exchanges and returns. Items can be sent back within 60 days of the purchase date. Apparel must be returned before it’s been worn or washed, with all tags attached. Yoga mats and other accessories should be sent back in their original packaging.

Please send all returns and exchanges to:

Please include a copy of the packing slip that was included with your package. On the slip, indicate how you would like us to handle the return or exchange. For returns, the purchase price will be credited back to your payment method upon receipt, excluding shipping charges. You will receive an email notification when the return has been processed. No additional shipping fees will be charged for exchanges.

Exchanges can only be processed for items of the same or lesser value. To protect your security, we do not store your credit card information in our database and cannot process additional charges.

If you have any questions about our return and exchange policy, feel free to Contact Us.

Security

All transactions are processed in a safe and secure environment. We use advanced Secure Socket Layer (SSL) technologies to encrypt all of your credit card information, making it impossible for any unauthorized parties to access it. We do not store any of your credit card information in our database.

Privacy

We value the privacy of our customers. For optimum protection, we’ve implemented a comprehensive privacy policy incorporating the following measures:

• We never sell, share, or distribute your name, address, email address, or personal information to any third-party companies.
• If you create an account on our website, your contact information is stored in a secure database for easy access during the checkout process. Your information cannot be accessed without a username and password. At any time, you can log into your account to make changes to your information.
• Asana Green occasionally sends special offers and new product announcements to customers via email. If you prefer not to receive these notifications, you can easily opt out.
• We use cookies, small files that are used to identify your browser information, as a means of expediting the checkout process and ensuring a smoother shopping experience. None of your personal information is stored in these files.

Feel free to contact us anytime with questions about our privacy policy.

Contact Us

Now that you know what we’re all about, we’d love to hear from you. Feel free to contact us with your questions, feedback, and suggestions.

• By Email: info@asanagreen.com
• By Mail: 3518 Fremont Ave N #586, Seattle, WA 98103
• By Phone: Call (800) 890-5651 between 9AM – 5 PM PST Monday – Friday. Outside of these hours, you may leave a message and we will return your call promptly.